Shipping Policy

Last updated: 28 August 2026

At Pabak, we work with trusted fulfilment partners to get your order to you as quickly and reliably as possible.

Order Processing

All orders are processed and dispatched within 1–2 business days after your order is placed.

Once your order has been dispatched, you will receive a confirmation email containing tracking information when available.

Please note that orders are not processed or dispatched on weekends or public holidays.

Delivery Times

After dispatch, estimated delivery times are:

United Kingdom: 5–10 business days

International: 7–12 business days

Delivery times are estimates and may vary depending on your location, customs processing, carrier delays, or other circumstances outside our control.

Tracking

Where tracking is available, your tracking details will be provided by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to update after receiving your dispatch confirmation.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or other import charges depending on the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including customs delays, carrier disruptions, severe weather, or high-volume periods.

If your order has not arrived within the expected delivery window, please contact us at [support email] and we will assist you in tracking your order.

Incorrect Address

Please ensure that your delivery address is entered correctly at checkout.

If you provide an incorrect or incomplete address and the order has already been dispatched, we may be unable to make changes to the delivery address. Any additional shipping costs resulting from an incorrect address may be the customer's responsibility.

Contact Us

For any questions regarding your order or delivery, please contact us at:

Email: [support email]

We aim to respond to all enquiries within 1–2 business days.

Thank you for shopping with Pabak.